Overview
The Client, based in South Africa, sought to simplify the hospital discharge process, addressing inefficiencies and patient dissatisfaction. The mobile application leverages digital forms, real-time communication, and medication reminders to create a seamless experience for patients and reduce administrative burdens.
The Challenge
The client faced several challenges in their hospital discharge process:
- Inefficient Discharge Procedures: Traditional discharge processes were slow and error-prone.
- Patient Dissatisfaction: Long wait times and delays in discharge instructions led to lower patient satisfaction.
- High Administrative Workload: Hospital staff faced heavy paperwork and communication challenges.
Our Solution
We introduced a mobile application to digitise and streamline the hospital discharge process. The app provides digital forms, real-time communication for care instructions, and medication management, resulting in faster, error-free discharges and better patient support.
- Mobile Discharge App: Simplifies and accelerates the discharge process.
- Digital Forms: Minimises paperwork with electronic form submissions.
- Real-Time Communication: Secure post-discharge communication channel.
- Medication Reminders: Supports adherence to medication schedules.
- Discharge Checklist: Ensures completion of all discharge steps.
Key Outcomes Achieved
The mobile app has transformed the hospital's discharge process, resulting in:
- Reduced Wait Times: Decreased patient wait times at discharge.
- Improved Satisfaction: Enhanced patient satisfaction and experience.
- Administrative Efficiency: Improved administrative efficiency for hospital staff.
- Error Reduction: Reduced error rates in discharge procedures.
- Better Patient Outcomes: Supported better post-discharge patient outcomes.
